Level I

Session Description

This session will teach the participants how to sell and communicate effectively with clients.

This level includes:

• Create Better Understanding Through Active Listening
• Telephone Skills for Customer Service and Ales Professionals
• How to Think Like Your Customers Think
• How To Handle Emotions Under Pressure
• How to Effectively Handle Customer Complaints

At the completion of this session the team member will:

• Be able to define and use active listening skills
• Be able to handle customer complaints more efficiently
• Be able to utilize telephone skills
• Be able to think more like a customer

Presenter: Linda Steele

Prerequisite: none

Who should attend? Anyone

Level: Basic

Program Length: 5 hours with a test afterwards

CPE awarded: 5 hours Communications and Marketing