Level II

Session Description

This session will teach the participants how to sell and communicate effectively with clients.

This level includes:

• Next Generation of Customer Service: Up-to-Date Tips for Keeping Your Customers Satisfied
• Overcoming Sales Objections
• The Essentials of E-mail and Business Writing
• Time Management Tips
• Getting Results Without Authority

At the completion of this session the team member will:

• Be able to manage time more efficiently
• Be able to sell services
• Be able to meet client needs
• Be able to take charge of job assignments more easily

Presenter: Linda Steele

Prerequisite: none

Who should attend? Anyone

Level: Basic

Program Length: 5 hours with a test afterwards

CPE awarded: 5 hours Communications and Marketing